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 System Update
The following additions are now available on the site:
 New Calculator in the Benchmarking Section
The Collection Call Control Report measures the effectiveness of individual telephone collection performance and tracks progress over time. Use this to measure actual receipts and promised payments against overdue balances.
 New factsheets
Look in the Personal Development, Collection and Legal & Insolvency sections for a selection of new and updated factsheets.
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The Institute of Credit Management (ICM) is the largest professional credit management organisation in Europe. It represents the credit profession across trade, consumer and export credit, as well as in related activities such as collections, credit reporting, credit insurance and insolvency. A centre of expertise for all matters relating to credit management for more than 50 years, the ICM is the only such organisation accredited by the Qualifications and Curriculum Authority (QCA) as an awarding body. The ICM offers a range of services, including a recruitment consultancy, training, conferences and seminars, the industry leading Credit Management magazine, bookshop, technical advisory service and 26 local branches.
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